Shortening the prayer when in doubt regarding the distance of travel

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One of our brothers/sisters has asked this question:
If one is in doubt whether the distance is far enough to allow him to shorten the prayer, is it permissible for him to shorten it?
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If one does not know and there is nothing to indicate whether or not the distance is far enough, then a traveler is not allowed to shorten the prayers. The completion of prayers is the default requirement and cannot be abrogated or over-ridden by doubt or uncertainty (as per the Shafi'yah opinion).

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