“No returns or exchanges on goods sold”

Dear Brothers & Sisters,
As-Salaamu-Alaikum wa Rahmatullahi wa Barakatuh. (May Allah's Peace, Mercy and Blessings be upon all of you)
One of our brothers/sisters has asked this question:
What is the shar’i ruling on writing the sentence “No returns or exchanges on goods sold” which some shopkeepers write on their receipts? Is this condition permissible according to sharee’ah?.
(There may be some grammatical and spelling errors in the above statement. The forum does not change anything from questions, comments and statements received from our readers for circulation in confidentiality.)
Check below answers in case you are looking for other related questions:

Praise be to Allaah.

If a product is sold subject to the condition that it cannot be returned or exchanged, that is not permissible, because it is an invalid condition which may lead to harm or confusion, and because the intention of the vendor in stipulating this condition is to oblige the purchaser to keep the product even if it is faulty. This condition does not exonerate him if faults are found in the product because if it is faulty then he should exchange the faulty product or the purchaser should be given a reduction, because the full price is given in exchange for a sound product, and if the vendor takes the full price when the product is faulty, he has taken it unlawfully. 

According to sharee’ah, customary conditions are as valid as verbal conditions. Customarily it is assumed that the product will be free of faults, so the purchaser is justified in returning it if it is faulty. 

And Allaah is the Source of strength. 

Whatever written of Truth and benefit is only due to Allah's Assistance and Guidance, and whatever of error is of me. Allah Alone Knows Best and He is the Only Source of Strength.

Related Answers:

Recommended answers for you: